Support

Contact us

Last updated: 5 July 2026

DocyLis is operated by Synapticon AI, India. We answer the same business day — usually much faster on WhatsApp.

Email

support@docylis.com — for anything: sales, support, billing, refunds, data requests.

Hours

Monday–Saturday, 10:00–19:00 IST. Messages outside these hours are answered the next business morning. (Your AI receptionist, of course, answers your clinic’s calls 24/7.)

Payments & refunds

Payments are processed by Razorpay. Refund rules and timelines are in our Refund & Cancellation Policy. Include your order ID when writing about a payment — it is on your receipt and in your portal.